As a customer, you want good service. Your consultant provides you with the service you asked for and goes beyond her call of duty. You want to be able to call your consultant and get what you need when you need it. As a consultant, your customer base is supposed to be solid and loyal. When you gain a customer, you do not expect them to buy from you one month and then buy from another consultant the next month. I don’t expect to lose a customer unless I do something wrong, but it seems that the loyalty is missing in the online market.

1. What do you think your responsibility as a customer is the first time you speak with your consultant offering the products you want and/or need?
2. Now, you are considering joining the company in which you enjoy the products so much that you would like a little extra income. Do you join with the consultant that first interested you in her product or wait for the best deal on joining forgetting all loyalty to that consultant?
3. Would you consider yourself a loyal customer (buying from only the consultant that first introduced you to their products)?
4. In a saturated market, how do you pick who you are going to buy from?

I would love to know the answers to these questions. We are wasting time and money on people who really do not appreciate the service that we are providing to our customers.

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